Privacy & Cookie policy

This privacy policy sets out how Hafren Veterinary Group Ltd uses and protects any information that you contribute to us when you utilise our services and website.

Hafren Veterinary Group Ltd is committed to ensuring that your privacy is protected, so should we ask you to provide certain information by which you can be identified when using our website or services, then you can be reassured that it will only be used in accordance with this privacy statement.

There will be a requirement to review this policy as legislation updates, therefore as a client it would be advisable to stay informed of any changes that may occur. This policy is effective from 22/05/18


Our Lawful basis

Hafren Veterinary Group Ltd requires and process data on the basis of Legal Obligation. We need to correlate specific client and patient information to enable us to examine, treat & advise clients on their animals, (and businesses.) without this legal consent we cannot supply our clients with services or medicines due to our professional standards.

The Veterinary profession is guided by codes of conduct and professional standards that require us to be able to ensure and demonstrate that our clients are the owner of any animal presented to us, we must be able to demonstrate any advice and treatments given are only given to the animals specified as under our veterinary care, as such we are required to keep records relating to the health and welfare of those animals. We are also required to ensure full traceability and auditability of medicine and treatments given.


What we collect

When you join one of our practices we collect your contact information and use it to keep in touch with you. If you are a licensed breeder then we will collect and store your Breeder License number.

We may collect the following information:

  • Name and company name
  • Contact information including email address, mobile number and land line.
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers.



What we do with the information we gather

  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Responding to enquiries.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may send out disease alerts and information sheets.
  • We may send you texts or emails to remind you about appointments and vaccination booster reminders.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

***Clinical records are held for 7 years in order to comply with home office regulations***



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.



Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, restriction, transfer, to portability of data and to withdraw consent.

You can see more about these rights at:

If you wish to exercise any of the rights set out above, please contact us at the following address:-

The Data Protection Officer

Hafren Veterinary Group Limited

Llanidloes Road



SY16 1HA


You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues  We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you