Policies
Referrals & second opinions policy
A second opinion involves asking another general practice veterinary surgeon to confirm a diagnosis, explore alternative treatments, or provide additional diagnostic tests that allow that veterinary surgeon to give a second opinion and diagnosis on a particular case. If you would like a second opinion on your pets condition this can be with another vet within the practice or at another practice. If you choose to go to another practice we will need permission from the owner to transfer the clinical notes and owners details.
Hafren Veterinary Group is happy to take second opinions from other surgeries.
A referral involves working with you to send your pet to a specialist for advanced diagnostics e.g. MRI/CT Scan, procedures, surgery or treatments that may be beyond the scope of Hafren Veterinary Group. This is like your GP sending you to a hospital for diagnosis and treatment. Referral hospitals have veterinary specialists who have undergone additional training and certification in specific areas of veterinary medicine.
Hafren Veterinary Group have a good relationship with referral centres and can refer your pet if you wish. If you choose a referral, all your pets clinical details and your contact details will be forwarded to the specific referral centre.
Hafren Veterinary Group also have specialist vets in Surgery and Cardiology who can attend the practice reducing travelling time.
We always recommend that you get an estimate for any diagnostics, surgery and hospitalisation your pet may require at the referral Hospital.
What our customers say...
Tom was my beloved companion for many years. When he completely lost one of his claws, the team at Hafren Vets treated him with such care and professionalism, removing part of his toe so it could heal properly. Thanks to their expertise, Tom made a great recovery and was soon back to his usual self. The staff were always so fond of Tom, who was well known as one of the biggest cats to visit the practice! He will always hold a special place in my heart, and I'll always be grateful to the team at Hafren Vets for the wonderful care they gave him.
Julie Rogers
Newtown
Since we moved to Newtown 49 years ago, we have always dealt with Hafren Vets and have found them to be very conscientious and excellent in what they do. Vets do come and go which is part of life but in our experience, they have always been replaced by someone who is as efficient as the previous one.
Lynn Rennett
Trefeglwys
I have always found Hafren Vets to be caring, friendly, and professional. A special mention must go to Lucy on reception in Newtown, who is exceptional at her job. She is always welcoming, helpful, and compassionate, and has made difficult times much easier. Her kindness and professionalism are truly appreciated.
Julie Joynes
Llanerfyl
On relocating here 20 years ago, my main priority was to find a first-class veterinary practice for my 7 dogs. Locals recommended Hafren Vets & I'm very pleased they did. The staff, from reception, nurses & vets are friendly, professional and approachable. The out of hours service is second to none. It's so reassuring to know that help is always there, whatever the time. I have built up a good relationship and, more importantly, trust with this practice & am grateful for all their excellent care & work.
Barbara Wharton
Dolfor
Without the support, knowledge and advice from the nurses at Hafren Vets, these changes to Ruby’s health and wellbeing would have proved much more unmanageable.
Chloe Stanier
Newtown
I have taken my beloved pets to Hafren Vets for many years , we have always found all the vets , nurses and receptionists to be very friendly, helpful and professional at all times , I wouldn’t hesitate to recommend their services and will continue to put my trust in the team always.
Julie Woolnough
Newtown